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Zoho Support & Training Packages

Feature Support Premium

The Premium Package provides top-tier support and VIP access for clients with active, ongoing projects with us.

Support Plus

The Plus Package provides enhanced support and resources for clients with prior business engagements with us.

Support Core

The Core Package offers essential support for new clients or existing clients without prior business transactions with us.

Urgent Support Diagnosis ?

Urgent Support Diagnosis

1.1 Scope of Urgent Support
Our Urgent Support Assistance prioritizes critical issues like system outages, providing a rapid diagnosis and direct communication of the issue to clients. Clients may then choose to have us resolve the issue for a fee or use another provider.

Coverage:
- Zoho systems (e.g., CRM, Books) not loading
- Mission-critical functions (e.g., email/SMS) within Zoho malfunctioning
- API failures affecting Zoho integrations
Note: Resolution is subject to system access. Diagnosis may be refused if access is restricted.

1.2 API-Related Issues
Issues with external APIs may require further investigation beyond urgent support scope. We’ll provide an estimate and require approval before proceeding.

Included Included
Zoho Monitoring Service ?

Zoho Monitoring Service

Whenever Zoho detects a potential issue, we, as your Zoho Partner, are immediately notified. Our team promptly reviews the problem, communicates the details to you, and ensures that the necessary steps are taken to resolve it. We collaborate closely with you to minimize disruptions and keep your system running smoothly. With this service, you can have peace of mind knowing that your account is continuously monitored and maintained by professionals.

Included Included Included
Daily Live Support ?

Daily Live Support

Join our Group Daily Live Support sessions every day at 1 PM Eastern Time. Our team will be online for one hour, ready to assist with any questions or issues regarding your Zoho system. We’ll work to provide answers and solutions during the session, which is limited to this one-hour time frame. Additional support outside of these sessions is available as a paid service.

Our live support sessions offer a convenient way for clients to ask questions and resolve issues in real-time. To ensure fair access, each client may ask one question per turn. If time allows, we’ll address additional questions.

Session Limitations:
- Support is limited to the one-hour session only. - Agents will not respond outside the session.

For personalized, one-on-one support, additional support hours are available for purchase.

Two Free Users One Free User
Live Weekly Training ?

Live Weekly Training

Every week at 1 PM Eastern Time, Amazing Business Results offers a group training session focused on a Zoho system or product. These sessions provide a guided walkthrough of the product, highlight best practices, and conclude with an open Q&A related to the training topic.

Session Guidelines:
- Training is limited to the one-hour session.
- Trainers are available only during the session and will not engage outside of the scheduled time.

For more personalized, one-on-one training, clients may purchase additional training hours.

Two Free Users One Free User
Live Events ?

Live Events

We regularly host exclusive live events tailored to the specific needs and industries of our clients. These events offer valuable insights, hands-on learning, and opportunities to connect with industry peers. Attendance is reserved for Amazing Business Results customers.

Invitations are extended based on your industry and business needs, ensuring the content is relevant and impactful for your growth.

VIP Access Free Access Free Access
Extensions ?

Extensions

Our powerful extensions are specifically designed to solve major business challenges, and we’re offering them to our clients either free or at a discounted rate. We’ve developed ten extensions that address common business pain points, all designed to boost productivity. You can explore these extensions at: Zoho Marketplace – Amazing Business Results. When you choose to implement our extensions, we don’t just provide the tools—we also include full configuration and training at no additional cost, ensuring you get the most value with zero hassle.

2 Free Extensions 1 Free Extension 50% Off Coupon
Courses ?

Courses

The Izik Academy is a comprehensive Zoho and Sales & Marketing academy designed to help business owners fully leverage the Zoho system, enhance their sales techniques, and market their companies more effectively. Our tailored courses teach you how to manage and utilize Zoho's tools while offering valuable insights to boost your business performance.

2 Free Courses 1 Free Course 1 Free Course
Updates On New Features Released ?

Updates On New Features Released

Zoho frequently introduces new features that can greatly benefit your business, but they won’t help if you aren’t aware of them. That’s where we come in. We’ll notify you via email whenever new features are released, providing a clear explanation of what they are and how they can be applied to your business. In addition, we typically include a video that highlights the benefits and offers a step-by-step guide on using the new feature effectively.

Email Alert Email Alert Email Alert
Priority Booking For Additional Services ?

Priority Booking For Additional Services

As part of our support packages, customers receive Priority Booking for any additional paid services. This means you’ll be moved to the front of the queue, ensuring faster assistance compared to non-package customers. Additionally, premium resources will be assigned to your projects, guaranteeing the highest level of expertise and service.

Included Included Included
RingCentral License ?

RingCentral License

RingCentral is a robust telephony system that integrates seamlessly with Zoho CRM, allowing you to manage all your communication needs from a single platform. With RingCentral, you can make and record phone calls, automatically archive them, and send SMS messages—either manually or automatically—directly through the CRM. This powerful integration ensures smooth and efficient business communication.

15% off 10% off 10% off

Sign up for advanced support

Activate Your Support Package Today

 

Click Book a Meeting to schedule a 30-minute session with our team.

During this meeting, we'll help identify the support package that best suits your needs. We'll sign you up for a complimentary package—no payment is required—and explain how to use it effectively to maximize its benefits.

Hundreds of 5-start Reviews - A Decade of Proven Success

Beat Z’graggen Google Reviews 5 stars

Jatin helped tremendously in customizing our system and integrating third party systems. He understands business needs and is able to translate it to a working system.

Reselling Augmentend Reality SaaS Platform Upwork Reviews 5 stars

Lior will give a 100% amazing service!

Revest Strategies Zoho Reviews 5 stars

Lior has been a godsend. Our CRM system had devolved into a mess and after talking with several partners, I came across Lior and his Zoho training. Lior worked with me to make my system work great. His knowledge of Zoho, his gracious nature, and his clear instructions made the transition quite a pleasant experience. I strongly recommend Lior as a expert professional in the Zoho universe.

Luke Rorlick Google Reviews 5 stars

Nelvin P has been a dream for our company to work with. He has solved many problems from sytem integration, zoho lead ingestion, workflow rule management, sms integration and Amazing Business Results has integrated into our team seamlessly. Nelvin P has been a star - if I could give 10 stars, I would.

Reselling Augmentend Reality SaaS Platform Upwork Reviews 5 stars

Lior acts quickly. He is super pragmatic and focuses on true business goals.

Vsolutions pte ltd Zoho Reviews 5 stars

Five Stars

Basil Panagoulopoulos Google Reviews 5 stars

Sunil has been a tremendous help and resource for all our Zoho needs. We are very happy with the results and look forward to our future collaborations.

Zoho CRM Expert – Setup CRM for services company Upwork Reviews 5 stars

Lior was amazing! He had the business, operational, and technical expertise to help us through the task. It was very easy to communicate with him throughout the process - he took the time in the beginning to understand our needs in details, which made the execution spotless.

Worldsites Zoho Reviews 5 stars

Jatin helped tremendously in customizing our system and integrating third party systems. He understands business needs and is able to translate it to a working system.

David Facada Google Reviews 5 stars

ABR has been instrumental in bringing my business into the 21st century with automations and fine-tuned business processes. Meeting Lior, owner of ABR was the change our company needed, thank you sir. Throughout the process, ABR has provided great customer support. Big shout out to Jatin, the great team lead, Sunil, Arsh, Renata, Carol and the rest of the ABR staff. I obviously highly recommend Lior and his team to be your guiding light through your Zoho journey.

Small Zoho CRM Implementation Upwork Reviews 5 stars

Lior was fantastic to work with. He accommodated my schedule, talked my needs through with me, and showed me what I needed to do to get up & running on Zoho CRM. He's highly recommended.

UTS GROUP Zoho Reviews 5 stars

Our experience working with ABR has been nothing short of exceptional. Their expertise in CRM development on the ZOHO platform is truly unmatched. ABR's team demonstrated high levels of professionalism, innovation, and dedication throughout the process, and I want to thank Jatin, Carol, Celian and Abdul specifically. They met and exceeded our expectations, delivering results that have significantly enhanced our business operations. Working with ABR has been a game-changer for us, and we highly recommend their services to anyone looking for top-notch ZOHO CRM solutions. Thank you, ABR, for your outstanding work and unwavering commitment to excellence.

Ari Arenstein Google Reviews 5 stars

Positive: Professionalism, Quality, Responsiveness, Value!

Zoho Creator Rental Inventory App Upwork Reviews 5 stars

Was great working with him. I plan on continuing to use his services as we grow with our Application.

InfoWerks Data Services Zoho Reviews 5 stars

Sunil has been a tremendous help and resource for all our Zoho needs. We are very happy with the results and look forward to our future collaborations.

Mickey Blayvas Google Reviews 5 stars

Very professional approach.

Zoho Functionality Upwork Reviews 5 stars

Lior is excellent!! His technical ability far surpassed my expectations and his communications skills and recommendations based on his past job experience helped me accomplish what I needed. Thank you Lior!! Will definitely use again!!!

Awesome Dynamic Zoho Reviews 5 stars

Working with the team at Amazing Business Results (ABR) has been an exceptional experience, especially with Sunil, Jatin, and Lior.Lior brings a sharp business perspective to the table, always focused on creating and achieving objectives that drive revenue and profitability. His strategic thinking and ability to explain complex concepts clearly have been invaluable. I particularly enjoy his how-to videos, which are both informative and engaging.Jatin has been incredibly helpful with the technical aspects of Zoho. His demos have made it much easier for us to understand and effectively use the various tools Zoho offers, enhancing our overall productivity and efficiency.Sunil, our main point of contact, has been an outstanding project manager. His follow-through, patience, and expertise have ensured that every aspect of our project runs smoothly. Sunil is a master at coordinating tasks and managing timelines, making sure nothing falls through the cracks. He has an incredible ability to anticipate potential issues and proactively address them before they become problems. His consistent communication and detailed updates have kept us well-informed and confident in the progress of our project. Sunil's dedication, coupled with his friendly and approachable demeanor, makes working with him a true pleasure.I highly recommend ABR and their amazing team for their professionalism, expertise, and commitment to delivering exceptional business results.

Vincenzo Spennato Google Reviews 5 stars

Simply amazing.... words can't express the value and the learning!

Next Steps Upwork Reviews 5 stars

Lior knows his stuff, understood my business requirements, and was good at getting me comfortable using Zoho CRM in a way that I need to be using it.

Vespera Servicing, Vespera Life Zoho Reviews 5 stars

ABR has been instrumental in bringing my business into the 21st century with automations and fine-tuned business processes. Meeting Lior, owner of ABR was the change our company needed, thank you sir. Throughout the process, ABR has provided great customer support. Big shout out to Jatin, the great team lead, Sunil, Arsh, Renata, Carol and the rest of the ABR staff. I obviously highly recommend Lior and his team to be your guiding light through your Zoho journey.

muskokan walker Google Reviews 5 stars

Very informative and interesting! Well articulated and presented in an animated, yet professional style.

Zoho CRM Plus Customization for Real Estate Upwork Reviews 5 stars

Easily the best Zoho Developer I've worked with to date - or Developer in general. Prime example of you get what you pay for. Fixed an absolute mess caused by previous developers in a very short time frame and helped to optimize our internal sales process in ways I didn't even know were possible. Thanks Lior!

CoverMyNest.com Zoho Reviews 5 stars

Lior is great to work with. If you are looking to learn the system and be able to do it on your own, he is your guy. I wanted to be hands on and not rely on a programmer or tech guy if I needed to make a change. Lior is well priced with his services, and shows you how to work the system so you can make Zoho work for you. I have saved lots of money and enjoyed myself by working with Lior. If you are looking for someone that will do it all for you... I am not sure if Lior is a good fit. If you are looking for someone to walk you thru how to build your own system Lior is your man

eleonora andretta Google Reviews 5 stars

If you are looking for expert advice, real insight, and genuine interest: Lior is the guy for you!

Zoho One Setup Upwork Reviews 5 stars

Lior is great to work with. He has guided and helped me with a very complicated Zoho One implementation including CRM and many of the other apps. He does what he says on time. Give him a shot and you will be glad.

Welcomehome Relocations Inc Zoho Reviews 5 stars

Lior helped us to migrate to Zoho ONE. Great support for our company. Always there when he is needed (I don't thing he has a life LOL).He is great, easy to follow and always solving difficult situation with useful ideas.

Jason Spilberg Google Reviews 5 stars

I really enjoyed this book. I read it in one sitting on a flight to China and was able to take away some great information and useful tools.

Zoho Sales Setup Upwork Reviews 5 stars

Great experience. highly recommended!

Firewolf Productions Zoho Reviews 5 stars

Fantastic work, Helped me set up my system in no time at all! Highly Recommend!

Christina Torres Google Reviews 5 stars

I work with Lior! He is an amazing boss!

Custom ZOHO project Upwork Reviews 5 stars

Amazing work. Will definitely use Lior's services again.

Realplaces Zoho Reviews 5 stars

Lior knows the platform inside and out. But thats not why you use him. He gets to understand our business and helps make the right decisions regarding how to best use the platform to get the results you are looking for and scale

Diana Taha Google Reviews 5 stars

Perfect support, excellent understanding, and great communication. It was a great experience to get our CRM modifications done easily.

Zoho Developer for App Set-Up Upwork Reviews 5 stars

Lior is a pleasure to work with and a master of his field. He is incredibly knowledgeable, responsive, and patient. Working with him is an overall great experience! Our project experienced setbacks (through no fault of his own) and he worked to make sure everything would be ready as efficiently as possible. He made explanatory videos that ensured that those in our organization would understand the changes made to our system so that we could work effectively in the future. I would absolutely hire Lior again in a heartbeat; there is simply nobody out there who is better at what he does.

RepairCare Zoho Reviews 5 stars

Thank you for designing an unbeatable crm for our business.

FAQs

What is included in your support packages?

Our support packages are designed to help you get the most out of your Zoho system. They include services like:

  • Priority support and diagnostics for troubleshooting and system issues.
  • Weekly live training sessions focusing on specific Zoho features, followed by an open Q&A.
  • Daily Live support sessions with a Zoho developer to assist with Zoho administration, system management, and general questions.
  • Account monitoring to ensure your system is running smoothly and to address issues proactively.

How do I access live support and training sessions?

Once you are signed up for the package. You will receive an email with access to your support portal. 

Our support packages grant you access to live training and support sessions, depending on your package level:

  • Premium Package: Two free users per session.
  • Plus Package: One free user per session.
  • Core Package: No access.

These sessions are held weekly and are designed to provide real-time training for your team.

How can I sign up or upgrade my support package?

You can upgrade your support package at any time to access additional benefits like more free users for live sessions, higher discounts on Zoho extensions, or premium event participation. Simply contact our support team and we’ll guide you through the sign up or upgrade process.