Your customers are
demanding
People are used to tracking their UberEats driver’s every move while he’s dropping off their favorite sushi.
So when they have to call your customer service team 3 times to find out when the technician will arrive to repair their leaking washing machine …
They’re anything but impressed.
Modern customers expect to be kept “up to date”. Instantly and automatically.
What they don’t want is having to chase you with calls or text messages.
If booking and using your services is cumbersome and time-consuming, they’ll choose your competitor next time.
How can you keep up?